Returns and Exchanges Policy
Return for ordinary items
For orders within the UAE, items must be returned to us within 7 days of the initial parcel receipt. This is also valid in case of faulty products.
General Conditions Applicable to Returns.
In order to qualify for a refund:
- Unaltered, unused and in full saleable condition (or the condition in which they were received from us or our agents).
- In their original packaging/box/dust-cover and with all brand and product labels/tags/instructions still attached. Authenticity cards, where provided, should also be returned.
- Accompanied by the original Order confirmation.
If you intend to initiate a return, please send an email to info@sarabloo.com. Our customer care team will provide comprehensive return shipping instructions.
Return for Sales items
Refunds are not provided for Sale Items. Sale Items are eligible for either store credit equivalent to the product's value or an exchange for the same product in a different size.
Damaged Goods/Incorrectly-Fulfilled Orders
If you suspect that an item is faulty or damaged, or the order is incorrectly fulfilled, please notify our customer care team within 48 hours by email info@sarabloo.com.
Refund Process
Refunds will only be processed after the item/s returned have been approved. After approval, we will issue a refund of the full face value of undamaged items duly returned (excluding, where applicable, the original delivery charges and cash handling fees).
Your refund will be processed via the following methods:
- Refunds will be processed using the original payment method (limited to Card Payments)
- Cash on Delivery payments are refunded as store credit.
- In case you opt for store credit, the full refund value will be credited to your sarabloo account after the item/s returned have been approved and you will be able to use such refund value for your future purchases on Sarabloo without any time limit. Therefore you will not see a refund on your bank statement account as the refund value will not be transferred to your issuing debit or credit card bank.
- If you have paid using Tabby (Delayed Payment Providers), your refund will be processed in accordance with the vendor's terms and conditions.
- Please note that Store Credit holds a validity of 6 months from the issuance date.